Acceptance of Terms and Conditions
These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and the Yakima Emergency Plumbing Referral Network ("Network," "we," "our," or "us"), governing your access to and use of https://yakimaemergencyplumber.com/ (the "Website"), as well as any telephone inquiries, lead submissions, or referral dispatch services facilitated through (509) 739-3883.
By accessing our Website, submitting an online inquiry, or contacting our telephone dispatch service, you agree to be bound by these Terms, our privacy policy, and all applicable state, municipal, and federal regulations. If you do not agree to all terms and conditions set forth herein, you must immediately discontinue use of our Website and telephone services.
The Nature of Our Service: Independent Referral Disclosures
It is critical that all users understand the exact legal nature and scope of our operations:
1. Referral Platform Only
The Yakima Emergency Plumbing Referral Network operates exclusively as an advertising, lead generation, and dispatch coordination referral service. We are not a licensed plumbing contracting company, we do not employ plumbing technicians, we do not operate service vehicles, and we do not perform physical plumbing repairs.
2. Independent Third-Party Contractors
When you request emergency plumbing assistance, we transmit your inquiry details to independent, third-party plumbing contractors operating within Yakima County, Washington. All independent contractors participating in our network operate as autonomous business entities:
- They maintain their own independent contractor registrations with the Washington State Department of Labor and Industries (L and I).
- They carry their own commercial general liability insurance and surety bonding.
- They determine their own hourly rates, diagnostic trip fees, material selections, and project schedules.
- They are solely responsible for acquiring building permits from the City of Yakima Codes Division or Yakima County and scheduling mandatory inspections.
3. Direct Homeowner-Contractor Relationship
Any contractual agreement, oral arrangement, written estimate, invoice, scope of work, repair execution, or workmanship warranty is established solely and directly between you and the responding independent contractor. We are not a party to, nor do we supervise, control, or guarantee, any contract or transaction entered into between you and an independent contractor.
User Conduct and Acceptable Use
By utilizing our Website and dispatch coordination services, you represent, warrant, and agree that:
- You are at least 18 years of age and possess the legal authority to enter into binding agreements.
- You are the lawful owner, authorized tenant, or designated property manager of the premises for which plumbing service is requested.
- All information provided through our forms or telephone intake—including your name, street address, and contact telephone number—is accurate, current, and truthful.
- You will not use our communication channels to submit false, fraudulent, or harassing service requests.
- You will not attempt to disrupt the software, servers, or networks supporting the Website.
Pricing Transparency and Written Estimates
To protect consumers against deceptive trade practices:
- We do not quote binding, flat-rate repair prices over the telephone. Plumbing emergencies involve concealed variables (pipe metallurgy, foundation depth, and code requirements) that cannot be evaluated without an on-site physical inspection.
- Responding independent contractors agree to conduct a physical diagnostic inspection and deliver a clear written estimate detailing diagnostic findings, proposed repair methods, and itemized costs before commencing physical work.
- You retain complete autonomy to accept or decline the contractor's written estimate. For financial context regarding emergency plumbing economics, review our emergency plumbing cost guide.
Disclaimer of Warranties
YOUR USE OF THIS WEBSITE AND OUR REFERRAL DISPATCH SERVICES IS AT YOUR SOLE RISK. THE WEBSITE, CONTENT, AND DISPATCH REFERRALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE YAKIMA EMERGENCY PLUMBING REFERRAL NETWORK EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
- IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
- ANY WARRANTY REGARDING SPECIFIC TECHNICIAN ARRIVAL TIMES, IMMEDIATE DISPATCH GUARANTEES, OR CONTINUOUS AVAILABILITY DURING SEVERE WINTER FREEZES OR NATURAL DISASTERS.
- ANY WARRANTY REGARDING THE QUALITY, DURABILITY, OR CODE COMPLIANCE OF WORKMANSHIP PERFORMED BY INDEPENDENT CONTRACTORS.
- ANY WARRANTY THAT WEBSITE CONTENT IS ERROR-FREE, UNINTERRUPTED, OR FREE OF HARMFUL COMPONENTS.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED UNDER WASHINGTON STATE LAW, IN NO EVENT SHALL THE YAKIMA EMERGENCY PLUMBING REFERRAL NETWORK, ITS OFFICERS, DIRECTORS, AGENTS, AFFILIATES, OR SERVICE PROVIDERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH:
- YOUR ACCESS TO, USE OF, OR INABILITY TO USE THIS WEBSITE OR TELEPHONE DISPATCH HOTLINE.
- ANY ACTS, ERRORS, OMISSIONS, DEFECTS, DELAYS, PROPERTY DAMAGE, BODILY INJURY, FLOODING, MOLD PROLIFERATION, OR STRUCTURAL FAILURE CAUSED BY INDEPENDENT CONTRACTORS REFERRED THROUGH OUR SERVICE.
- ANY DISPUTES, CONTRACT BREACHES, OR FINANCIAL TRANSACTIONS BETWEEN YOU AND AN INDEPENDENT CONTRACTOR.
- ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR PERSONAL DATA TRANSMISSIONS.
IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED ONE HUNDRED UNITED STATES DOLLARS ($100.00).
Indemnification
You agree to defend, indemnify, and hold harmless the Yakima Emergency Plumbing Referral Network, its parent entities, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
- Your violation of these Terms of Service.
- Your provision of inaccurate, false, or unauthorized property or contact information.
- Your interactions, transactions, disputes, or agreements with any independent plumbing contractor referred through our service.
- Any property damage or personal injury resulting from conditions at your property premises.
Intellectual Property and Copyright
All content published on this Website—including text, graphics, logos, icons, layout designs, and software—is the proprietary property of the Yakima Emergency Plumbing Referral Network or its licensors and is protected by United States and international copyright, trademark, and intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any part of this Website without prior written authorization.
Governing Law and Dispute Resolution
These Terms of Service and any disputes arising out of or relating to your use of the Website or referral services shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be instituted exclusively in the state or federal courts situated in Yakima County, Washington, and you hereby consent to the personal jurisdiction and venue of such courts.
Severability and Entire Agreement
If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions. These Terms of Service, together with our privacy policy, constitute the entire agreement between you and the Network concerning your use of the Website and referral services.
Contacting Our Legal Department
If you have questions, comments, or legal notices concerning these Terms of Service, please contact our administrative desk:
- Entity Name: Yakima Emergency Plumbing Referral Network
- Office Location: 110 S 4th St, Yakima, WA 98901
- Telephone Desk: (509) 739-3883
- Direct Online Inquiries: Via our contact page